Thank you for choosing Sevaizar! We are committed to providing you with quality products and excellent customer service. If you are not satisfied with your purchase, we will be happy to provide you with a return or exchange. Please read the following policies carefully:
1. Conditions of Return and Exchange
• Items must be returned or exchanged within 30 days of receipt.
• The item must be unused, undamaged, and in its original packaging and labels.
• Proof of purchase (e.g. order number, invoice, etc.) is required for return and exchange requests.
2. Return and Exchange Process
1.Contact Customer Service: Please contact our Customer Service team with your return or exchange needs at:
• Phone: 435-414-1644
• Email: questions@sevaizar.com
2.Fill out the Return and Exchange Request Form: We will provide you with a Return and Exchange Request Form, which you will fill out and send back with your item.
3.Returning the item: Please send the item together with the return request form to the following address:
• Address: 2846 S Blair St, South Salt Lake, UT 84115
4.Processing Returns and Exchanges: We will process your return request within 7 working days of receiving the item and notify you of the result by email.
3. Refund Policy
• Refunds will be made to the original form of payment and processing times may vary depending on the payment method.
• The refund amount will be minus the shipping costs for the original order and return shipping costs (if applicable).
4. Damaged or defective goods
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the item. We will provide you with a free replacement or a full refund.
5. Special Instructions
• Promotional and custom-made items are not eligible for the return policy, unless the product is of a quality issue.
• The return policy only applies to items purchased through the Sevaizar website.
Contact us
If you have any questions or need further information about our return and exchange policy, please contact us at:
• Phone: 435-414-1644
• Mail: questions@sevaizar.com
• Address: 2846 S Blair St, South Salt Lake, UT 84115